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5 Critical Questions To Ask
Before Selecting a Policy Manual or Handbook Resource

Your career success is too important to cut corners with some unknown, or stripped-down, HR policy or handbook template. You need to answer these questions FIRST:

  1. Who stands behind the product and how long have they been in business?
  2. Do they know anything about HR handbooks and policy writing?
  3. Do they have policy experts write, and employment attorneys review, the material?
  4. Are they easy to get hold of? Street address, telephone, and fax?
  5. Do they stand behind their product or service with a money-back guarantee?

The Internet can be a great tool for finding solutions, but you have to be careful. You know the feeling you get when the only contact information a website shows is an email address. Or, when the site only gives you some flowery sales pitch without any background information or track record. Or, when there’s no guarantee to be found anywhere.

Your career success demands more. Make sure you get clear-cut quality you don’t have to worry about, service you can depend on, and credibility to silence the harshest critic. The pressure on you to have first-class policies and avoid legal exposure is too great!

Personnel Policy Service, Inc., the publisher of the Personnel Policy Manual System + HR Matters Tools and Resource Center, wants you to have all the information you need to make an intelligent and confident decision. So, here are:

Our 5 Critical Answers

  1. Background: As our name implies, we specialize in HR policy research, development, and legal documentation – and we have been doing so since 1972. We have a narrow focus and don’t try to be all things to the HR profession. You deal with a family-owned business now proudly into its second generation.

  2. Expertise: You benefit from literally millions of dollars we’ve spent just on HR policy research, writing, and legal documentation. Our primary focus is, and has been, providing complete policy and compliance solutions. Our flagship publication is the Personnel Policy Manual System, which many of our subscribers refer to as the “HR Policy Bible.”

  3. Legal Review: We not only have trained employment lawyers on staff but also retain the highly respected Chicago-based law firm of Vedder, Price, Kaufman & Kammholz as our legal editor. This way, you can have the peace-of-mind that comes from double legal coverage.

  4. Contact: You don’t have to hire a private investigator to find us. Our street address is 159 St. Matthews Avenue, Suite 5, Louisville, KY 40207; our telephone is 1-800-437-3735; and our fax is 1-800-755-7011. We even have a “live” person answer the phone 9-5 Eastern Time on weekdays.

  5. Guarantee: If for any reason, or even for no reason (like in “employment-at-will” language) you want your money back, we will promptly refund it. Our policy is clear and unambiguous: You take no risk when dealing with us!

Bottom Line: We know that if we were in your shoes we would want the answers to the above questions before we making an important decision. So, if you would like additional information, please don’t hesitate to call us at 1-800-437-3735 (9-5 Eastern Time) or email us at info@ppspublishers.com.

About Personnel Policy Service, Inc. and Our Mission

Since 1972, Personnel Policy Service, Inc. has focused on serving the growing needs of employers for practical HR policy and compliance solutions. We understand the many daily responsibilities and time pressures that HR professionals and business owners have.

Our goal and mission is very simple: “To give you the writing tools, HR best practices, and legal documentation you need, plus the confidence you want and deserve in knowing that the material has been carefully drafted and legally researched.” We focus on doing the hard research and writing work for you so that all you have to do is adapt it to your specific needs.

Over the years, we have developed extensive databases of HR policies, best practices, and legal explanations that serve as the core for our specialized policy and compliance publications. Many of our subscribers refer to our flagship service, the Personnel Policy Manual System, as the “HR Policy Bible.”

Nationwide, thousands of HR professionals, business owners, consultants, and lawyers rely on the "HR Bible" for quick answers, thorough and updated research, and ready-to-use models.

Headquartered in Louisville, Kentucky, Personnel Policy Service, Inc., was founded by Jay and Leslie Norman. It is now moving into its second generation as the Normans' two daughters and a dedicated staff of editors, marketers, and customer service experts work to carry out our mission.

We pride ourselves on being small enough to maintain a "family" tradition of high quality and personalized service, but large enough to provide in-depth analysis and cutting-edge solutions for your toughest HR policy and compliance problems.

Learn What Goes Into The Material You Receive

Each day, our in-house editorial staff researches and analyzes all the new HR trends and important court cases, regulations, and legislation. We also talk regularly to HR professionals, consultants, and employment law attorneys and monitor new developments to make sure you have the most accurate and up-to-date HR information. To fulfill this mission:

  • We review daily employment law reports, multi-volume treatises on HR and employment law, employment law newsletters, full-text versions of legislation, court cases, and proposed and final regulations, HR professional journals, on-line subscription publications, and national and local newspapers.

  • We monitor the activities of more than 14 federal government agencies that regulate employers, including: Equal Employment Opportunity Commission, Department of Labor, Office of Federal Contract Compliance Programs, Employment Standards Administration, Wage and Hour Division, Internal Revenue Service, Department of Justice, U.S. Citizenship and Immigration Services, Department of Health and Human Services, Centers for Disease Control, Social Security Administration, Federal Trade Commission, Environmental Protection Agency, and Occupational Safety and Health Administration.

  • We review and analyze new court cases from the Supreme Court, the thirteen Circuit Courts of Appeal, and the federal district courts in all fifty states and the District of Columbia, as well as major decisions from state courts.

  • We track legislation in the House of Representatives and the Senate concerning employers, such as wage and hour reform, employment discrimination, COBRA reform, OSHA reform, managed care reform, minimum wage increases, family and medical leave expansion, paycheck protection, educational reimbursements, compensatory time off, religious accommodation, sexual orientation discrimination, employer-employee participation committees, leave for school activities, plus many more HR topics.

  • We track state legislation for all 50 states and the District of Columbia that affects our subscribers, including laws concerning reference checking, minimum wage and overtime, smokers’ rights, sexual harassment training, school leave, family and medical leave, genetic testing, affirmative action, paycheck protection, sexual orientation discrimination, new hire reporting, deductions from wages, payment at termination, plus many more HR topics.

  • We research the Internet to find helpful web sites, resources, and survey information to share with you. We examine HR topics and trends using hundreds of organizations’ web sites, including the Department of Labor, the Department of Justice, the Library of Congress, the House of Representatives, the Senate, the National Institutes of Occupational Safety and Health, the Bureau of Labor Statistics, the Society for Human Resource Management, the American Society of Training and Development, the Employment Policy Foundation, New Ways to Work, Catalyst, the American Bar Association, the American Management Association, Hewitt Associates, Abbott Langer and Associates, William M. Mercer Corporation, the U.S. Chamber of Commerce, the California Chamber of Commerce, and many more.

  • We attend professional seminars and conferences covering HR topics and employment law and have memberships in the Society for Human Resource Management (SHRM) and the Louisville Society for Human Resource Management (LSHRM).

 

 

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Employee Access to Personnel Records Q&A  | Sick Leave Abuse and Discipline Q&A  | Six Actions to Improve Your HR Performance | Keep Transfer Decisions Out of Court  | Harassment Responses and Discipline | Harassment Investigations When No Formal Complaint is Made Q&A  | Sick Leave Abuse and Discipline Q&A  | New Hire Orientation: Eight Tips for Effective IntegrationWhy Written HR Policies Limit Liability (Part 1 of 2)  | Why Written HR Policies Limit Liability (Part 2 of 2) | Rescinding Job Offer After Medical Exam Q&A | Overtime Issues under the FLSA (Part 1 of 2)Overtime Issues under the FLSA (Part 2 of 2)  | Requiring English in the Workplace | Ban on Employee Discussion of Pay Q&A  | Why You Need Written HR Policies (Part 1 of 2)  | Why You Need Written HR Policies (Part 2 of 2) | COBRA Denial of Benefits and Misconduct Q&A | Balancing Off-Duty Conduct Issues (Part 1 of 2)Mandatory Overtime and Alternatives | Understanding the EEOC Complaint Process | Absenteeism: How the FMLA and ADA InteractDirect Threat and the ADA | Balancing Off-Duty Conduct Issues (Part 2 of 2) | Post OSHA Form 300A Next Week  | 8 HR Best Practices to Advance Your Career | Asking Applicants about Arrests and Convictions Q&AWhy Written HR Policies Limit Liability (Part 1 of 2)Why Written HR Policies Limit Liability (Part 2 of 2) | Stay on Top of OSHA Posting Requirements | Placing Employees on FMLA Leave Q&AAccommodation of Continuing Health Problem After FMLA Leave Q&A  | Medical Records & Terminated Employees Q&A  | Ten Steps to Better Promotion Decisions  | Tobacco Issue You May Have Missed Q&A  |  Transfers and the ADA  | Bereavement Leave and the FMLA Q&A  | Direct Threat Standard and the ADA | Prepare Now For EEO-1 Revisions | Post OSHA Form 300A Next Week | Compliance Training: Who Needs It? | Editor's Pick: Nine Web Sites for HR Professionals | Polygraph Test Restrictions | Five Keys to Effective Performance Evaluations  | 8 Steps to Protect Against Negligent Hiring Claims | Understanding Pay for Travel Time | FLSA Part-Time Exemption Issues Q&AYour Guide to COBRA Compliance (Part 1 of 2) | Your Guide to COBRA Compliance (Part 2 of 2)Compensatory Time-Off for Nonexempts Q&ALegislative Rush Creates 12 HR Challenges  | 6 Dress Code Tips You Should Know  | Drug Testing Alternatives Q&A | Compliance Inspections: Be Prepared for OSHA | Introductory Periods and the At-Will Status | Taking FMLA Leave & Working a Second Job Q&A | 6 Ways to Recruit the Best Talent Around | FMLA Intermittent Leave and Workweek Calculation Q&A | Performance Appraisal Guidelines | Drug Testing Considerations  |  FMLA Intermittent and Reduced Work Schedule Leaves (Part 1 of 2) | FMLA Intermittent and Reduced Work Schedule Leaves (Part 2 of 2) | Answers to Your Top 7 COBRA Subsidy Questions  | Use Release Agreements Carefully in Terminations | Termination: Timely Pay & Vacation Issues Q&A  |  NLRA Claims Sneak Up on Nonunion Employers | Identity Theft Protection Rule Sneaks Up On HR | Paying Travel Time for Nonexempt Employee  | Understanding Pay for Travel Time | Sexual Harassment Training: The Right Policy & Compliance Mix | Overtime Pay for Two Different Jobs Q&A   | FMLA Leaves and Termination Actions | Tape Recording Counseling Sessions Q&A | Limit Legal Exposure with Supervisor Training | FMLA Additions and Revisions Outlined | COBRA Qualifying Events Explained | Avoid Liability: 40% Report Harassment Complaints  | Filing I-9 Forms Separately Q&A | Termination and Release Agreements | Rest Breaks – Legal Issues & Worker Needs  | Tips for Conducting Effective Exit Interviews (Q&A)  | FLSA: When Do Volunteers Have To Be Paid?Leave Reinstatement Rights from A (ADA) to U (USERRA) (Part 1 of 2)Leave Reinstatement Rights from A (ADA) to U (USERRA) (Part 2 of 2)  | Harassment by Customers Puts You in Hot Water | Benefits Required for Temps and Part-Timers  |  Employee Rights in Disciplinary Meetings Q&A  | Your Duty To Prevent Harassment by Customers  |  ADA – Manage Clash Between Work Rules and Drug & Alcohol Protections | Age Discrimination Primer | Employer Liability for Secondhand Smoke   | Personnel Files – When to Allow Employee Access?  | Mental Illness under the ADA and FMLA  | How to Handle Employee Body Odor Complaints Q&A  | Managing Excessive Absenteeism (Q&A)  | Rules on Cost Reimbursement for UniformsDirect Payroll Deposit Q&A   | FLSA Overtime Regulations  | Disciplinary Suspensions and Exempt Employees (Q&A) | Balancing Prescription Drugs, Work, & ADA Q&A  | "At-Will" Double-Edged Sword: Use with Care | Watch Out for Termination Lawsuits  | Exempt Employee Disciplinary Suspensions  | Severance Pay Q&A  | Handling Difficult Situations – Body Odor Q&A | Exempt Pay When No Accrued Time-Off Left Q&A  |  Balancing Privacy Issues in the Workplace (Part 1 of 2)  | Balancing Privacy Issues in the Workplace (Part 2 of 2) | ID Theft Protection for You & Your Employees  |  Exempt Employees and the Salary Basis Test (Part 1 of 2) | Exempt Employees and the Salary Basis Test (Part 2 of 2)  | Fair and Effective Internal Investigations  |  FMLA Leave to Care for Adult Children | Exempt Pay When No Accrued Time-Off Left Q&A   |  Meal Breaks: State & Federal Law Interaction  | FCRA Covers More Than Credit Checks (Part 1 of 2)  | FCRA Covers More Than Credit Checks (Part 2 of 2)FACTA Revisited  |  Rules Covering Summer Employment of Minors | COBRA Notices and Proof of Delivery Q&A  | When is Changing Clothes Working Time? (Q&A)  | Medical Leave When FMLA Not Available Q&A  | Use Background Checks to Prevent Hiring Problems (Part 1of 2)Use Background Checks to Prevent Hiring Problems (Part 2 of 2)Holiday Pay for Exempt Employees Q&A | The ABC’s of GarnishmentsSummer Hiring – Restrictions on Underage Workers | How to Prevent Age Discrimination (ADEA Issues)  | Equal Pay Law Q&A | Train Managers for More Effective Evaluations  | FMLA Medical Certification Explained | I-9 Reverifications Q&APaid Days Off and Overtime Calculation Q&ADifferent Dress Codes for Men and WomenHarassment Investigations: HR Matters E-Tips Newsletter  |  Harassment Investigations   | Equal Pay Act Obligations Q&A  | FLSA Recordkeeping Violations Bite Employers Q&A | ADA Medical Inquiries (Part 1 of 2)  | ADA Medical Inquiries (Part 2 of 2)  | Benefits for Part-Timers Working Full-Time Q&A  | Workplace Searches: Practical and Legal Concerns  | Legal Status of Staffing Agency & PEO Workers  | The ADA and Mandatory Overtime Q&A  | Are PTO Plans Right for Your Organization?  | Absenteeism and the FMLA and ADA  | HR Matters E-zine  | Effective Performance Appraisals  | FMLA 12-Month Rules  | FLSA, Mandatory Overtime, and Alternatives  | Mandatory Overtime, and Alternatives  | Seven Steps to Effective Arbitration Agreements  | Inadequate Supervisory Training Puts Employers in the Hot Seat  | The ADA Disability Definition  | The FLSA Administrative Exemption  | Genetic Testing  | New Employees, Holiday Pay, and the FLSA Q&A  | ADA Pitfalls in the Hiring Process  | Summer Dress Code ChallengesEmployee Privacy and Electronic Monitoring | New COBRA Notice Requirements  | Student Interns (Q&A)  | IRS Makes Mid-Year Increase to Standard Mileage Rate  |  Interview Questions: Asking about Alcohol Use Q&A  |  Identity Theft Protection Tips for You and Your Employees  |  Managing FMLA Intermittent and Reduced Work Leaves  |  Work-Related Injuries – the FMLA, ADA, and WC  (Part 1 of 2)  |  The FMLA, ADA, and WC (Part 2 of 2)  |  Tattoos, Body Piercings, and Casual Dress Issues  |  Protect Against Negligent Hiring Claims  |  Effective Discipline: Improve Performance and Reduce Exposure  |  Eight Tips for Effective Terminations  |  Application and Interview Pitfalls  |  Drug Testing Considerations (Part 1 of 2)  |  Drug Testing Considerations (Part 2 of 2)  |  Six Tips for Conducting an Investigation  | EEO-1 Filing Reminder  |  FLSA Issues & Summer Interns Q&A  |  Employee Discipline PointersFLSA Exempt Salary Deductions  |  Make Sure Educational Requirements Are Job-Related Q&AImportance of Effective Harassment InvestigationsTermination and ADA Disability Issues Q&A  |  Best Practices for Application FormsExit Interview TipsFLSA: When is a Manager Really Exempt?  |  When is a Manager Really Exempt?   | Personnel Records: Keeping I-9 Forms SeparateHolding Paycheck as DisciplineTermination and ADA Disability Issues Q&ANotice Requirements for Policy Changes Q&AReasonable Accommodation in the Hiring ProcessReasons To Consolidate All Application Processing in HR Q&A5 Ways to Retain Your Top Performers in a Competitive MarketUse Background Checks to Prevent Hiring and Legal Problems (part 1 of 2)Use Background Checks to Prevent Hiring and Legal Problems (part 2 of 2)Time-Off for School and Donor Activities  |  Exempt Regulations and Partial Day Absences  |  Pregnancy Discrimination and Leave Laws Demystified (Part 1 of 2)Pregnancy Discrimination and Leave Laws Demystified (Part 2 of 2)  |  Legal Guidelines for Fair and Consistent DisciplineAbsenteeism and the FMLA and ADAMoonlighting -- How to Deal with Outside EmploymentHarassment Complaints: Appropriate Responses and DisciplineHostile Work Environment Harassment  |  Three New Trends in Employer BenefitsNoncompete AgreementsDon't Let HR Policies Become Contracts  |  Holiday Pay and Overtime Calculations Q&AFLSA Trap: Exemptions and Partial Day Absences   | Exemption Regulation Headaches and Partial Day Absences   | FLSA Trap: Exemptions and Partial Day Absences | Record Retention RequirementsEffective Employee Conduct Policies | Disciplinary Policies Can Become Contracts   |  FMLA Reinstatement Rules Q&A | FMLA Reinstatement Rules Q&A  |  Pregnancy Leave When Not Covered by FMLA (Q&A)  |  Pay for Changing Clothes at Work Q&A  |  FMLA Serious Health Condition Trends  |  Dating and Family Relationships in the Workplace  |  EEO-1 and VETS-100 Changes and Due Date  | Cell Phone Use, Driving Distractions, and Employer Concerns   | Pay for Changing Clothes at Work Q&A  | Health Coverage Obligations under the FMLA (Part 1 of 2)  | Health Coverage Obligations under the FMLA (Part 2 of 2)  | Don't Let HR Policies Become Contracts | Discipline and Retaliation ClaimsPromotion Decisions and Discrimination Claims  | Termination Lawsuits  | Essential Job Duties and ADA Disability Issues   | Federal vs. State Wage Payment Requirements Q & A  | Driving Record Checks Q&A  | Tracking Exempt Employee Hours Q&A  | Payday Requirements (Q&A)  | Pay for Weather-Related Business Closing Q&A  | Exempt Employees Performing Nonexempt Work Q&A  | Different Dress Codes for Men and Women?  | Legal Implications of Suggestion Programs  | Fair and Consistent Discipline  | Tax Aspects of Tuition ReimbursementMandatory Retirement Age Q&A  | FMLA and the Key Employee Exception  | Exempt Employees Performing Nonexempt Work Q&A  |  FMLA and the Key Employee Exception  | Genetic Testing Not Worth Risks  |  Employee Disloyalty and Conflicts of Interest  | Layoffs and WARN Act Requirements  | The ADA, FMLA, and Work Rule Violations  | Your Legal Exposure for Employee Drivers Q&A  | Layoffs – When Do You Have to WARN Employees?  | The FLSA Administrative Exemption Revisited  | Understanding On-Call Pay  "At Will" Termination (Part 1 of 2) | "At Will" Termination (Part 2 of 2)  | Application Forms and Resumes (Q&A)  | HR Issues and the Presidential Candidates (Part 1 of 2)  | HR Issues and the Presidential Candidates (Part 2 of 2)  | Six Steps to Effective ADA Accommodations  | Six Steps to Effective ADA Accommodations (Part 2 of 2)  | When to Pay for Training Time Q&A  | ADA: Tricky Definitions  |  Tricky Definitions  | Preventing Discrimination Claims After Layoffs  | ADA: Tricky Definitions  | Mandatory Overtime and Alternatives  | How Introductory Period Impacts At-Will Status  | Bona Fide Occupational Qualifications Q&A  | Employee Voting Rights  | Travel Time Pay (Q&A)  | Employee Voting Rights  | Confronting Employee Drinking Problem Q&A  | Handle Employee Voting Rights Properly  | Five Tips for Writing Job Offer Letters  | OSHA First Aid Requirements Q&A | Employee Discipline (Part 1 of 2)  | Employee Discipline (Part 2 of 2)  | Tax status of Employer Awards and Gifts Q&A  | Which HR Laws Apply to You?  | When to Pay for Training Time Q&A | Pay Deductions for Money Owed Q&A  | Lawsuits After an Employee Quits  | Seven Deductions Allowed by FLSA Exemption Regs  | ADA, FMLA, and Work Rule Violations  | Sexual Harassment Training: The Right Policy & Compliance Mix  | Compensatory Time Off for Nonexempts Q&A | Indoor Air Quality and Sick Building Syndrome Q&A  | Protecting Against Negligent Hiring Claims  | Common Questions in Layoffs (Part 1 of 2) | Common Questions in Layoffs (Part 2 of 2)  | Work Stoppage and the NLRA Q&A  | Disciplinary Suspensions for Exempt Employees Q&A  | Classifying Independent Contractors (Part 1 of 2) | Classifying Independent Contractors (Part 2 of 2)  | Calculating Working Time under FLSA (Part 1 of 2)  | Calculating Working Time under FLSA (Part 2 of 2)  | Personal Property Brought to Work: 4 Policy Considerations  | Personal Property Brought to Work: What You Should Know  | Exempt Employees and Unpaid Holidays Q&A  | Mandatory Overtime and Alternatives  | Holiday Pay, Bonuses, and Overtime  | IRS Issues New Reimbursement Rates | Policy Considerations on Cell Phones, Driving, and Your Liability (Part 1 of 2) | Policy Considerations on Cell Phones, Driving, and Your Liability (Part 2 of 2) | Alcohol, Holiday Parties, and Liability (Part 1 of 2) | Alcohol, Holiday Parties, and Liability (Part 2 of 2) | Extra Compensation for Exempt Employees Q&A | HR Matters E-Tips Newsletter: Personnel Records Access Q&A  | Personnel Records Access Q&A  | FMLA Final Regs Issued; Take Effect in January  | FMLA Leave & Paid Holidays Q&A; Plus, New I-9 Form  | Time to Update Your Harassment Policy  | When FMLA Leave is Exhausted  | Prescription and Other Legal Drugs at Work Q&A  | ADA & Prescription Drug Use at Work Q&A | Gift Cards as Taxable Income Q&A | FMLA Leave and Childcare Q&A  | Holiday Pay, Bonuses, and Overtime | Paid Time-Off During FMLA Leave  | Overtime for Exempt Employees Q&A | ADA Amendments Take Effect Thursday

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This article is not intended as legal advice. Readers are encouraged to seek appropriate legal or other professional advice. Copyright 2009 Personnel Policy Service, Inc.